Setting the standard

Complaints

Complaints Receiving complaints is one of the ways we make sure the services provided by regulated communication professionals meet the required standards.

In this section you will find everything you need to know about making a complaint.


Should I make a complaint?

Should I make a complaint?

Should I make a complaint? How you know if the concern you have about your communication professional should be raised with us as a complaint.

Read more »

How do I make a complaint?

How do I make a complaint?

How do I make a complaint? All the information you need to tell us if your communication professional fails to meet the required standards.


Read more »

What happens when I make a complaint?

What happens when I make a complaint?

What happens when I make a complaint? Details of the process we use to investigate the concerns you raise with us.



Read more »


What happens if a complaint is made about me?

What happens if a complaint is made about me?

What happens if a complaint is made about me? We describe how we will deal with concerns raised about the standard of the service you provide.

Read more »

Upheld complaints


Upheld Complaints

Upheld Complaints Details of upheld complaints.

Read more »

Find a communication professional

Register check