Complaint references: CR11

16th Jul 2018

Professional Discipline Sign Language Interpreter
Date Complaint Received 04/09/2017
Date Complaint Closed 05/06/2018
Origin of Complaint Service User
Registered or Trainee Registered
Nature of Complaint Service user reported that the RSLI acted unprofessionally during an assignment.
Summary Investigation conducted into potential breach of 1.1, 2.1 & 6.1 of the Code of Conduct and the ethical principle ‘respect the personal choices of service users’.
Outcome Case Examiners found there was evidence of unprofessional behaviour. The RSLI wrote a letter of apology to the service user which was accepted

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