Complaint references: CR17

26th Feb 2018

Professional Discipline	Sign Language Interpreter
Date Complaint Received	26/02/2018
Date Complaint Closed	06/08/2018 (NRCPD monitoring, around compliance to warning issued, continued after complaint was closed)
Origin of Complaint	Service User
Registered or Trainee	Registrant
Nature of Complaint	Service user reported that the Registrant did not attend an arranged assignment, leaving approximately 30 people without BSL support. The Registrant did not contact the Booking Agency with an explanation around non-attendance until much later in the day. The service user did ask for some feedback from the Registrant via the Booking Agency, however no response was received from the Registrant, therefore a complaint was made to NRCPD.
Summary	Investigation conducted into potential breach of Section 1.1 and 6.1 of NRCPD's Code of Conduct.
Outcome	Case Examiners decided based on the evidence provided, that there was a realistic prospect of finding an impairment of fitness to practise, but that it was not in the public interest to refer the case to a Complaints Committee. The Case Examiners decided instead to give the Registrant a warning regarding future conduct and performance. This warning was to remain on the Register until evidence was provided to NRCPD by the Registrant and/or a supervisor/mentor that the Registrant had undertaken a minimum of two supervision sessions addressing specifically self-awareness and reflective practice. The Registrant also had to write an unconditional apology taking full responsibility to the Complainant and the Booking Agency, which NRCPD can confirm was received and forwarded onto the relevant parties.