Complaint references: CR28

5th Oct 2018

Professional Discipline	Sign Language Interpreter
Date Complaint Received	05/10/2018
Date Complaint Closed	04/04/2019
Origin of Complaint	Service user
Registered or Trainee	Registrant
Nature of Complaint	Complainant raised concerns around the Registrants unprofessional behaviour. Allegations related to Registrants unwillingness to assist the Complainant with BSL translation during a training event. The Complainants understanding was that the organiser of the event had outlined the needs of all participants to the Booking Agency, and that this had been relayed to the Registrant.
Summary	Investigation conducted into potential breach of Section 1.1 and 6.1 of NRCPD's Code of Conduct.
Outcome	Case Examiners decided based on the evidence provided, that there was not a realistic prospect of finding an impairment of fitness to practise, and that it was not in the public interest to refer the case to a Complaints Committee. In their summary, the Case Examiners outlined that it appeared that the situation had been brought about by the fact that the Booking Agency and the interpreter were not made aware that more than one person at the event required an interpreter.