Complaint references: CR35

16th May 2019

Professional Discipline	Sign Language Interpreter
Date Complaint Received	16.05.2019
Date Complaint Closed	08.10.2019
Origin of Complaint	Service user
Registered or Trainee	Trainee at time of complaint, Registrant at the time the investigation concluded.
Nature of Complaint	Concerns raised around Registrants professionalism following an informal one to one assignment. Complainant alleged that the Registrant acted in a domineering way, ending the assignment early following several disagreements and cancelled future assignments at short notice. Concerns were raised around inaccurate advertising of the Registrants (TSLI at the time of the assignment/complaint) status on business cards and that the Registrant had attended the Complainants address post assignment, to hand deliver paperwork relating to the assignment.
Summary	Investigation conducted into potential breach of Section 1.1, 2.1, 3.1, 3.2, 4.2 and 6.4 of NRCPD's Code of Conduct.
Outcome	Case Examiners decided based on the evidence provided that this case should not be referred to a Complaints Committee. The Case Examiners did offer advice to the Registrant around: - 1. Being aware of boundary lines, as it appeared boundaries had been blurred in this case. 2. Reflecting on the correct procedures for submitting invoices and paperwork, the Case Examiners felt it was inappropriate to go to a service users' home. 3. Being more sensitive to a service users' preferences. 4. Improving understanding of lone working, being mindful of the Code of Conduct when doing so. 5. Reviewing and revising the importance of deaf person/interpreter dynamics and how this balance can easily be upset.