Complaint references: CR63

30th Apr 2021

Professional Discipline Registered Sign Language Interpreter
Date Complaint Received 30.04.2021
Date Complaint Closed 05.01.2022
Origin of Complaint Service User
Registered or Trainee Registered
Nature of Complaint

The complainant raised concerns around the Registrant's professional conduct and behaviour during a hospital appointment. Allegations included patronising comments made by the Registrant towards the service user's partner regarding the COVID-19 vaccine and that the Registrant pressured the service user into removing their mask.


Investigation conducted into potential breach of Section 1.1, 1.2 & 6.1 of NRCPD's Code of Conduct.


Case Examiners decided based on the evidence provided, that there was a realistic prospect of finding an impairment of fitness to practice, but that it was not in the public interest to refer the case to a Complaints Committee.

The Case Examiners found that there was a breach of 1.1 of the Code, the Registrant demonstrated a lack of respect during the assignment towards both the service user and their partner. The also found there was a breach of 6.1 of the Code, stemming from the Registrant's inappropriate discussion regarding COVID-19 vaccination. They decided that the Registrant must undertake work with a mentor to discuss their findings and work towards behaving in a way that follows the Ethical Principle to respect the personal choices of service users, and which maintains public trust and confidence in the profession.

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