Complaint references: CR58

14th Jun 2021

Professional Discipline Registered Sign Language Interpreter
Date Complaint Received 14.06.2021
Date Complaint Closed 01.03.2022
Origin of Complaint Registered Sign Language Interpreter
Registered or Trainee Registered
Nature of Complaint

Complainant raised concerns around a medical assignment. Registrant was there to provide communication support. Complainant was there as a family member of the deaf service user. Allegations were made in relation to unprofessional conduct and concerns around the registrant's ability to undertake the assignment in question.


Investigation conducted into potential breach of Section 1.1, 1.2, 1.3, 3.1, 3.2, 3.3, 6.1, 6.2, 6.3 and 6.4 of NRCPD's Code of Conduct. Witness Statement was obtained from the medical professional present, and information from the Agency around the booking duration was also obtained.


Case Examiners decided based on the evidence provided, that there was a realistic prospect of finding an impairment of fitness to practice in relation to Sections 1.1, 1.2, 1.3, 3.1, 3.2, 3.3 and 6.1 of the Code of Conduct, but that it was not in the public interest to refer the case to a Complaints Committee, and in this case advice and supervision was recommended. Case Examiners decided based on the provided evidence there was not a realistic prospect of finding an impairment of fitness to practice in relation to Sections 6.2, 6.2 and 6.4 of the Code of Conduct, and no further action was taken in relation to this.

Case Examiners specifically commented that sufficient time to travel to appointments, especially when public transport is being used, should be considered to mitigate for any delays or cancellations.

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