downloading the complaint form, fill it out and send it to Professional Conduct Manager, NRCPD, Portland House, Belmont Business Park, Durham, DH1 1TW or
sending a video to complaints@nrcpd.org.uk.
BSL
ISL
X
You need to tell us
your name
your contact details
the name of the Registrant or regulated Trainee you are making a complaint about
if you tried to resolve the problem informally with the Registrant or regulated Trainee
what part or parts of the Code of Conduct you think the Registrant or regulated Trainee didn’t follow
what happened
when and where it happened
if there were any witnesses; and
who arranged for the Registrant or regulated Trainee to be there.
Within five working days of receiving it we will tell you if we can accept your complaint.
We will only accept your complaint if
you tell us your name and contact details
it is about a Registrant or regulated Trainee
you have made the complaint within twelve months of the event, unless there is a good reason why you are making the complaint after more than twelve months
what you say happened would mean the Registrant or regulated Trainee didn't act how the Code of Conduct says they should have; and
you have given us enough evidence.
Guidance
The handbooks below should tell you everything you need to know. But if you have any questions or want to discuss your complaint, please contact us.
