Complaint references: CR26

25th Sep 2018

Professional Discipline	Sign Language Interpreter
Date Complaint Received	25/09/2018
Date Complaint Closed	25/03/2019
Origin of Complaint	Professional
Registered or Trainee	Registrant
Nature of Complaint	Complainant raised concerns around unprofessional behaviour. Allegations were around the Registrant arriving to the assignment late and that the Registrant was underprepared. There were also concerns raised around interest added to invoices, and lack of evidence provided for fees applied to the invoice for travel costs.
Summary	Investigation conducted into potential breach of Section 1.1, 2.1, 4.2 and 6.1 of NRCPD's Code of Conduct.
Outcome	Case Examiners decided based on the evidence provided, that there was not a realistic prospect of finding an impairment of fitness to practise, and that it was not in the public interest to refer the case to a Complaints Committee. The Case Examiners did offer advice to the Registrant around effective communication and preparations for assignments, and also recommended that the Complainant and Registrant meet to discuss what had happened - this was a recommendation only and was down to the parties to decide if they felt this was appropriate.