Online register service improvements

12 September 2019

NRCPD are delighted to be able to let you know about improvements to the online register service as we move towards full independence.

In October, we will be updating the way our IT works - most of the changes support our internal processes. If you're a registrant (current and prospective) - you will see improvements in how registration and renewal works for you too:

• You will soon be able to upload a photograph for your ID badge to the portal. Your photograph will be displayed on your personal profile and on your ID badge, but it won't be displayed publicly on our website.
• There will be more email reminders for registration renewals before your expiry date. We will tell you if your registration has expired.
• Registrants will also be able to upload evidence against CPD records.
• We will be sending invoices by email, rather than by post, which will save significant time and cost in production.
• If you misplace your ID badge, you will be able to request and pay for a replacement badge online.
• If you are a RSLI (Registered Sign Language Interpreter) we will ask you to 're-select' your qualifications the first time you renew using the new online register service after we go live. However, if you're renewing, you will not need to send in certificates again.

We haven't yet decided on the exact implementation date in October because we are still testing and refining to make sure we do everything we can to get it right the first time. However, as with any IT changes, there is always a chance that issues can arise. If so, we would be very grateful if you could let us know straightaway if something is affecting your registration or use of the portal. We will make sure any issues are resolved as quickly as possible - please bear with us as we do that. On the day we go live, there may be delays by a day or so in the processing of online renewals - we will provide specific advice soon for anyone wanting to register in October to minimise inconvenience to you.

Please do let us know if you have any queries regarding this. We are doing everything we can to make the transition as seamless as possible, but we will be there to help you with your renewals and registrations if problems do arise - please get in touch straightaway with any issues via enquiries@nrcpd.org.uk or give us a call on: 0191 323 3376.

We're delighted with the service improvements we're putting in place and we hope you will be as pleased with them as we are.