Help us update our Code of Conduct and complaints process

10 October 2014

Code of conductWe are updating our Code of Conduct and complaints process and want to know what you think about the changes.




You can tell us by responding to one or both of the surveys.

Before you respond, you might want to download and read the relevant documents. They are available below.

The deadline for responses is 5pm on Friday 2 January 2015. If you have any questions or comments, please contact Dan Sumners via dan.sumners@signature.org.uk.

Code of Conduct

Code of conductThe Code of Conduct says what we expect of the communication professionals we regulate. We use the Code to make sure the rights and interests of service users and the public are protected and respected by registered professionals.



The survey is for

  • communication professionals registered with us;
  • communication professionals not registered with us;
  • individuals who use the services of communication professionals;
  • organisations that use the services of communication professionals; and
  • interested organisations.

You can download the proposed Code of Conduct [rtf]. You might want to read it before starting the survey.

Complaints process

Complaints processThe complaints process can be used by individuals and organisations if they think a communication professional has not acted how the Code of Conduct says they should.



The survey is for

  • communication professionals who are registered with us;
  • individuals who use the services of communication professionals who are registered with us;
  • organisations that use the services of communication professionals who are registered with us; and
  • interested organisations.

You can find out about the new complaints process by reading the draft handbook and factsheets. You might want to read them before starting the survey.


For individuals and organisations who might want to make a complaint For communication professionals registered with us
handbook [rtf] handbook [rtf]
mediation factsheet [rtf] mediation factsheet [rtf]
process factsheet [rtf] process factsheet [rtf]

Check the register

Find and contact a communication professional